Average Reviews:
(More customer reviews)I have owned the Vita-Mix Super 5000 since 1997, and I love it. I can grind flour, make juice, soup, ice cream (the fruit smoothies I make with this are to die for)--in short, every kind of food processing you can imagine. This baby is built to last and has a 7-year warranty.
In 2004, a couple weeks after the 7 years were up, I was very upset when it broke down. I thought, "Isn't that just the way these things tend to go with warranties?" I searched for Vita-Mix on the web (the URL is their name, and there is a link on this page, to them, too). I clicked on the button for service, got their 800 number, and called them at 6:00 p.m. Eastern time, and they were there. The service rep was friendly and knowledgeable. She asked me to describe in detail the symptoms of my ailing Vita-Mix. She then said, when I asked about it, that even though I was past the window period to do so, the company would still allow me to buy a three-year extended warranty for $120. I jumped at that, and found out that I could use it to cover the parts (and shipping) to fix the problem. She said I needed an "assembly piece" that sold for $75 without a warranty, a "drive socket" worth $12.00 and the shipping of $9.95 would be no charge to me. She said she was including a small wrench and instructions and I can fix it myself. So right off the bat I used most of the $120 to fix my first problem.
I've never seen anything like this kind of service. When our tabletop water distiller broke, we had to send it in for warrantied repair, which cost $50 shipping (we paid), and weeks to get back. I think shipping the Vita-Mix to the company might have cost nearly that much, so I was delighted to have this option of getting the parts in 10 days to fix it myself and have my beloved Vita-Mix back working within a week and a half.
If you are ever in the market for a food processor that is professional quality that works great with amazing customer service, this is it. The price is very competitive for what you get, and the product itself is fabulous. (Only one tiny little caveat--which is true for =any= blender--wear earplugs when you do the very high speeds or you could hurt your ears.)
Update March 23, 2009: I've owned the Vita-Mix 12 years now, and I still love it! See my comment to this review with today's date which contains information on my experiences with the sales personnel of the Vita-Mix company today.
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Vita-Mix TurboBlend 4500 is a heavy-duty, commercial-quality blender that delivers optimum performance and power.Superior engineering strengthens each part, ensuring a product that will last.
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